Frequently Asked Questions
📸 About the Photos & Authenticity
Yes, all wildlife photos in this webshop were personally taken by me in the wild.
Yes, please contact me through the contact form, and we can discuss the possibilities. Please keep in mind that not all photos are suitable for large prints.
Only prints from the Signature collection are signed. I subtly add a signature to the back of these prints.
Colors on a screen can always differ slightly from printed colors, as every screen is calibrated differently and emits light. The prints are made using professional equipment to ensure the highest color accuracy.
🖼️ Sizes & Framing
No, all prints are delivered unframed. This allows you to choose a frame that perfectly matches your interior.
No, the photos are always printed edge-to-edge (borderless). If you prefer a classic look with a white border, I recommend purchasing a frame with a passe-partout (mat).
Yes, most of our sizes are standard frame sizes, making it easy for you to find a matching frame in stores.
📦 Shipping & Delivery
All prints are carefully rolled and shipped in an extra sturdy tube. Every shipment includes a tracking code so you can follow your package.
Since every print is custom-made to order exclusively for you, production takes 3 to 5 business days. The final delivery time depends on your location.
No worries, I ship my work worldwide. Since shipping rates for distant destinations or specific regions can vary significantly, I am happy to provide a custom quote for you. Please send me a message through the contact form with the desired print size and your shipping address. I will get back to you within 24 hours with a personalized offer.
Please contact me via email within 48 hours of receipt. Include photos of the damaged tube and the print, and we will find a solution.
If your tracking information says delivered but you haven’t received anything, or if the status of an international shipment has stalled for a longer period, please contact me via email so I can open an investigation with the carrier.
💳 Ordering & Returns
You can securely pay using all major and trusted methods, including iDEAL, Bancontact, credit cards, and Apple Pay. All transactions are safely processed through our partner Mollie.
No, once an order is placed and paid for, the printing process is automatically initiated. Since every print is custom-made exclusively to order, it is not possible to change or cancel your order after purchase. Please double-check your selection and shipping details carefully in the shopping cart.
No, all photo prints are custom-made specifically to order. This means they are personalized productions, and no right of withdrawal applies. Therefore, returns are not accepted.
Yes, if you are looking for a specific size that is not listed in the webshop, feel free to contact me via the contact form to discuss the possibilities. I only deliver on photo paper; other materials are not available.
⚖️ Copyright
No, your purchase is for a physical print intended for personal display on your wall. The copyright always remains with me; digital reproduction or commercial use is strictly prohibited.