Privacy Policy

Contact Information

  • Name of your company/organization
  • VAT number
  • Address
  • Email address
  • Phone number
  • Details of your data protection officer (if applicable)
    • Name
    • Address
    • Email
    • Phone number

What data do we collect and how long do we retain it?

We only collect personal data that is necessary for providing our services and improving your user experience. Below is an overview of the data we process and the associated retention periods:

A. Personal identification data

  • First and last name
  • Email address
  • Phone number
  • Address details (if required for invoicing or shipping)

Retention period: Up to 1 year after the termination of your account or last contact, unless legal obligations require a longer retention period.

B. Account and login data

  • Username
  • Password (stored encrypted)

Retention period: For as long as your account is active and up to 6 months after its deletion.

C. Payment data

  • Billing address
  • Payment details (such as bank account number or credit card details)

Retention period: At least 7 years in accordance with legal accounting and tax obligations.

D. Technical and usage data

  • IP address
  • Browser type and version
  • Device information (such as operating system)
  • Pages visited and interactions on our website
  • Time and duration of visits

Retention period: Maximum 24 months for analytical purposes.

E. Data from cookies and tracking technologies

Please refer to our cookie policy for this.

F. Communication data

  • Messages you send us via email, chat, or contact forms
  • Responses and feedback you provide about our services

Retention period: Up to 2 years after the last correspondence, unless longer retention is required for legal purposes.

Purposes and legal basis for processing

We only process your personal data when there is a valid legal basis for doing so. Below is an overview of the purposes for which we process data and the legal basis on which this is based:

  • For providing and managing our services
    Legal basis: performance of a contract
    We process your data to provide our services, process orders, and offer customer support.
  • For communication and customer service
    Legal basis: legitimate interest
    We use your data to contact you regarding questions or requests and to keep you informed of changes to our services.
  • For marketing and promotional purposes (if agreed)
    Legal basis: consent
    When you give your consent, we may use your data to send you newsletters, offers, and other marketing messages.
  • For improving our website and services
    Legal basis: legitimate interest
    We analyse how visitors use our website in order to optimise functionality and user experience.
  • For compliance with legal obligations
    Legal basis: legal obligation
    We process certain data to comply with our administrative and fiscal obligations, such as tax legislation and accounting rules.

Your data will only be processed for the purposes stated above and will never be used for other purposes without your consent.

How is your data secured?

We take the security of your data seriously and have implemented various measures to prevent unauthorised access, loss, or misuse. Our website is hosted by Combell, a reliable hosting provider with a strong focus on security. The following security measures apply:

  • HTTPS encryption: Our website uses HTTPS (Hypertext Transfer Protocol Secure) to securely transfer data between your browser and our servers. This protects your personal information from interception by third parties.
  • Secure servers: Our data is stored on secure servers provided by Combell, which use firewalls and advanced security protocols.
  • Access control: Only authorised employees have access to sensitive data, and this is done under strict supervision.
  • Regular updates and monitoring: We carry out regular software updates and security audits to minimise vulnerabilities.
  • Backups: Frequent backups are made to prevent data loss in the event of a technical issue.

Your rights

Under GDPR, users have rights such as:

  • Right of access
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to data portability
  • Right to object to processing
  • Right to lodge a complaint with the data protection authority

For questions or to exercise your rights, you can always contact us using the contact details in section 1.

Changes to the privacy policy

Jeffery Cassiers reserves the right to amend this privacy policy; it will be reviewed regularly to ensure it remains adequate. Jeffery Cassiers recommends consulting this page regularly to stay informed of any updates.